Native Man may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. Orders are processed and dispatched within 48 hours (weekdays) of being received except during sale and promotional periods, on public holidays or during festive seasons. Orders will arrive between approximately 3 - 10 business days from dispatch except during periods above outlined. However please note: Native Man cannot make guarantees on behalf of Australia Post, particularly where delivery times, e-parcel emails and tracking information are concerned.
After choosing to place an order with Native Man, we are pleased to advise of the following process:
- You shall receive an initial confirmation email that your order has been received and is being packed.
- When goods are dispatched from our warehouse you shall receive an email confirming your delivery has been successfully shipped.
- Goods shall be packaged to prevent product damage during transport.
If you have a problem with your parcels arrival after dispatch. You must contact Australia Post with your Tracking information.
Returns & Refunds:
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at Native Man and we will do our utmost to resolve any issues.
Under Australian Consumer Law, Native Man does not have to provide a refund due to a change of mind (more information can be found here). Note that there is a 10% restocking fees for all change of mind orders.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received, we advise this must be done within 24 hours of receiving your goods by email.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. All costs related to returning the goods to us should be at customer's cost. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
In case of refunds, an email will be sent out to inform you of the approval of the refund. Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment.